The shipping costs are not included in the price and are calculated depending on the weight. If you order several different items, the shipping costs for the entire order will be displayed in the shopping cart.
Pick-up by the customer Click & Collect (C&C)
If you pick up the furniture yourself, you can save the costs by picking it up from our showroom or warehouse.
Delivery Greater Hamburg
In the wider Hamburg area we offer delivery service with installation for an extra charge.
Shipping by forwarding agent
The shipping of bulky goods is performed by a forwarding agent Unless otherwise agreed, in this case, as usual for forwarding agent shipping, the delivery is free curbside. The disposal of the packaging and the pallet is the responsibility of the customer.
The delivery of the shipment shall be notified. The forwarding agent will contact you in good time to arrange a delivery time.
Outside Europe, delivery is via air freight.
DELIVERY COUNTRIES – DELIVERY TIMES
If the product is in stock and can be shipped immediately, the delivery time is usually within 3 to 5 business days within Germany.
Delivery time up to 7 days:
Austria, Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic, Switzerland, Liechtenstein
Delivery time up to 10 days:
Great Britain, Italy, Sweden, Slovakia, Slovenia, Croatia, Spain, Hungary
Delivery time up to 14 days:
Bulgaria, Estonia, Finland, Greece, Cyprus, Ireland, Latvia, Lithuania, Portugal, Romania, Norway
For delivery to the USA and the rest of the world, an individual agreement is necessary depending on the amount and value of the goods.
For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which the vendor is not responsible for and which shall be borne by the customer. These include, for example, costs of transferring money by means of credit institutions (e.g. transfer fees, exchange rate charges) or import duties or taxes (e.g. customs duties).
EXPRESS AND PREMIUM SERVICE
For an additional fee we offer extra shipping services.
Express shipping costs vary depending on the area.
Goods ready for shipment that are shipped on Monday to Friday before 12 clock will be delivered within Germany on the next day. Inside the EU within 1 to 2 days (not Sundays and public holidays) and outside the EU (only in areas serviced by airfreight) within 3 to 8 working days.
Two man delivery
We deliver your furniture within Germany with 2 man handling free to the point of use, which means into your living room. The disposal of the packaging is the responsibility of the customer.
Depending on the shipping method and destination we work together with the following companies: DHL, DPD, GEL Express Logistik GmbH
TRANSPORT DAMAGES AND COMPLAINTS
Your order was carefully packed and checked by us again for shipping suitability. When receiving the goods please remember to check the consignment for completeness and visible damage. If the packaging is damaged or shows other visible signs of fault or damage, please confirm only the receipt of the goods on the delivery note with the comment “with reservation” regarding possible damage to the goods by the company. Otherwise DONA can not assert any claims for compensation for damages during transport. The deliverer must confirm this with his/her signature stating the vehicle number.
If you notice damages or defects after unpacking the goods, immediately examine and photograph the packaging for damage such as dents, punctures and tears. Please contact us at the latest within 5 days after receipt of the goods and inform us in writing with the attachment of the photographs.